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CASE STUDY 1
How Building Blocks implemented AI Chat to support 300,000 claimants
Building Blocks is a successful automation firm, that assist law firms onboard claimants at scale.
INDUSTRY: Legal sector
LOCATION: Leeds, Yorkshire, UK
KEY FEATURE: misc. misc. mics
£2.5m
Annual cost savings delivered to IDTech
50
Decrease in operational support staff
40+
Custom AI-driven website chat bots
95%
Customer support case closure rate
The challenge Building Blocks faced
Building Blocks Ltd., a leading legal services provider, faced a formidable challenge in supporting their vast clientele of 300,000 individuals navigating the complexities of legal claims.
With a constant influx of inquiries across various channels – email, SMS, phone calls, and their website – Building Block needed a solution to efficiently manage both routine queries and highly complex legal questions.
Accuracy and responsiveness were paramount, as even minor errors could have significant consequences for their clients' cases.
CASE STUDY 1 CHALLENGE
FEATURES
Trusted solution
Velocity AI stepped in to provide an innovative, AI-powered platform that streamlined communication, ensured accurate responses, and freed up Building Blockss human agents to focus on the most demanding and sensitive client needs.
Explore a case study in your industry sector.
FEATURES
Trusted solution
Velocity AI stepped in to provide an innovative, AI-powered platform that streamlined communication, ensured accurate responses, and freed up Building Blockss human agents to focus on the most demanding and sensitive client needs.
Explore a case study in your industry sector.
FEATURES
Trusted solution
Velocity AI stepped in to provide an innovative, AI-powered platform that streamlined communication, ensured accurate responses, and freed up Building Blockss human agents to focus on the most demanding and sensitive client needs.
Explore a case study in your industry sector.